TERMS & CONDITIONS

The information contained in the programme-offer is binding for the organiser or retailer, provided that any of the following circumstances apply:
a) That the changes in this information have been clearly communicated in writing to the consumer and user prior to the subscription of the contract and that this possibility has been expressly mentioned in the programme-offer.
b) That subsequent modifications occur, with prior written agreement between the contracting parties.

1. LEGAL REGULATIONS APPLICABLE TO THE PACKAGE TRAVEL CONTRACT AND ACCEPTANCE OF THE GENERAL CONDITIONS.

These General Conditions are subject to the provisions of the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007, of 16 November, Law 7/1998, of 13 April, on General Conditions of Contract, and Decree 13/2011 of 25 February, which establishes the general provisions necessary to facilitate the freedom to establish and provide tourist services, the regulation of the responsible declaration, and the simplification of administrative procedures in the field of tourism and Decree 6/2013, of 8 February, on measures to simplify administrative procedures. These General Conditions shall be signed by the contracting parties, as a sign of knowledge and acceptance by the consumer of each and every one of these conditions, to all travel contracts, the object of which are the programmes/offers, and are binding on the parties, with the particular conditions that are agreed in the contract or that are included in the travel documentation provided at the same time as the contract is signed. These General Conditions are applicable to the services of the same that art. 151.1.a) of the Royal Decree foresees. These General Conditions are applicable to the services of the same as provided for in art. 151.1.a) of the Royal Decree. Likewise, they are subject to Spanish legislation. The parties submit themselves to the courts and tribunals of the domicile of the Incoming Travel Agency for the resolution of conflicts, renouncing any other jurisdiction. In this case the domicile is Plaça Carles III 24 Baixos 43540 La Ràpita (Spain)

2. ORGANISATION.

The organisation of this trip package has been carried out by ROYAL IBERIA S.L., Agència de Viatges Majorista/Minorista, with C.I.F. B-55533319 with registered office in la Ràpita (Catalunya-Spain), Plaça Carles III 24 baixos, CP, 43540 registration number GC002117.

3. PRICE.

The price of the combined trip has been calculated on the basis of exchange rates, transport fares, fuel costs and taxes and duties applicable on the date of publication of the programme/offer or of the subsequent conditions that, if applicable, have been made public in printed form. Any variation in the price of the aforementioned elements may lead to a revision of the final price of the trip, both upwards and downwards, in the strict amounts of the aforementioned price variations. These modifications will be notified to the consumer in writing or by any other means that provides proof of the communication made. In any case, the price will be revised upwards in the twenty days prior to the departure date of the trip with respect to requests already made.
3.1 The price of the Combined Trip includes:
3.1.1. The return transport, when this service is included in the contracted programme/offer, according to the type of transport, characteristics and category stated in the contract or in the documentation provided to the consumer at the time of subscription.
3.1.2. The accommodation, when this service is included in the contracted programme/offer, in the establishment and food regime that appears in the contract or in the documentation provided to the consumer at the time of registration, or in other similar establishments in the event of substitution.
3.1.3. Indirect taxes (V.A.T., I.G.I.C.) when applicable.
3.1.4. Technical assistance during the trip, when this service is specifically included in the contracted programme/offer.
3.1.5. All other services and complements that are specifically specified in the contracted programme/offer and/or that are expressly stated in the package travel contract.
3.2. Special offers. When the package holiday is contracted as a result of special offers, last minute or equivalent, at a price different from that stated in the programme/website, the services included in the price are only those that are specified in detail in the offer, even if this offer refers to any of the programmes described in this programme/web, provided that this reference is made exclusively for the purpose of general information on the destination.
3.3. Exclusions. The price of the Combat Trip does not include: Visas, airport taxes, and/or entry and exit taxes, vaccination certificates, ‘extras’ such as coffee, wine, liquor, mineral waters, special dietary regulations - not only in the case of a full or half pension (unless expressly agreed otherwise in the contract), renting and packing of clothes, optional hotel services, and, in general, any other service that is not expressly included in the section ‘The price of the package trip includes’ or is not specifically detailed in the programme/offer, the contract or the documentation provided to the consumer when signing it.

4. PAYMENT

Registration and reimbursement. At the time of registration, the Agency may request a deposit, issuing the corresponding receipt specifying, in addition to the amount paid in advance by the consumer, the package holiday requested. The remaining amount must be paid upon delivery of the tickets or travel documentation, which must be made at least seven days before the date of departure (unless the specific conditions of the trip require a final payment more days in advance. In this case payments shall be governed by these specific conditions). If the total price of the trip is not paid in the conditions stated, it will be understood that the consumer withdraws from the trip requested, and the conditions set out in the following section will be applied. The acceptance of reservations by the organiser will be subject to the availability of places and is understood to be completed, with the conclusion of the contract, at the moment of confirmation by the organiser. Insurance premiums and management costs for modification or transfer of reservations, if applicable, are non-refundable. In the event that before the conclusion of the contract the organiser is unable to provide any of the services requested by the client (including the price), the consumer must be informed through the Retail Agency, who may waive their request, recovering only the amounts paid in advance, if any. All refunds that may be made for any reason whatsoever will be formalised through the Organiser or the Retail Agency where the registration has been made, and no refunds will be made for services not used voluntarily by the consumer.

5. CONSUMER VOLUNTARY WITHDRAWAL, ASSIGNMENTS AND CANCELLATION OF THE TRIP DUE TO THE MINIMUM NUMBER OF PEOPLE REGISTERED NOT BEING REACHED.

At any time the user or consumer can withdraw from the services requested or contracted, having the right to the refund of the amounts paid, whether it is the total price or the deposit foreseen in the previous section, but the organiser or retailer must compensate, provided that the withdrawal is not due to force majeure, for the concepts indicated below:
a) In the case of single services; the total of the management costs plus the cancellation costs, if the latter have occurred.
b) In the case of combined trips and unless the cancellation is due to force majeure:
1.- Management overheads.
2.- Cancellation fees. If there are any (normally, they will be indicated in the programme/offer or at the time of booking).
3.- A penalty consisting of 5% of the total cost of the trip if the cancellation is made between more than two and less than fifteen days before the start date of the trip; 15% between three and twelve, and 25% within the forty-eight hours before departure. All the above-mentioned amounts/concepts are cumulative. If you do not show up at the scheduled departure time, you are not entitled to any refund of the amount paid, unless otherwise agreed between the parties. If the services contracted and cancelled are subject to special economic conditions of cancellation, such as the case of flight cancellations and special rates which are expressly identified in the programme/offer, the cancellation fees will be those established for this purpose in each of the specific brochures of this organiser and which are available at the Retail Agency.
The consumer of the package holiday may transfer the booking to a third person, notifying this in writing at least fifteen days before the date of commencement of the holiday. The assignee must meet the same requirements as the assignor, which are generally required for the combined trip, and both will be jointly and severally liable for the payment of the trip price of the additional expenses justified by the assignment. This cession is not possible when there is sufficient cause. In cases where the organiser expressly specifies that the viability of the combined trip offer is conditional on a minimum number of participants, and if this number is not reached, the trip will be cancelled, the user will have the exclusive right to reimbursement of the total price or of the amounts paid in advance, without being able to claim any amount in compensation, provided that the Agency has notified him/her in writing at least ten days before the scheduled start date of the trip.

6. ALTERATIONS.

The Agency undertakes to provide its clients with the totality of the contracted services included in the programme/offer that has given rise to the package travel contract, with the stipulated conditions and characteristics, in accordance with the following extremes:
a) In the event that, prior to the departure of the trip, the Organiser is obliged to significantly modify any essential element of the contract, the Organiser must immediately inform the consumer through the Retail Agency.
b) In this case, and unless the parties agree otherwise, the consumer may choose between terminating the contract without penalty or accepting a contract modification which include the variations introduced and their repercussions on the price if those exist. The consumer must notify the retailer or, if applicable, the organiser of the decision within three days of being notified of the modification referred to in section (a). If the consumer does not notify the decision within the indicated terms, it will be understood that he/she chooses to terminate the contract without penalty.
c) In the event that the consumer chooses to terminate the contract, in addition to that provided for in section (b), or that the organiser cancels the package holiday before the agreed departure date, for any reason that is not attributable to the consumer, the consumer will have the right, from the moment the contract is terminated, to the reimbursement of all the amounts paid, in accordance with the contract, or to the provision of another package holiday of equivalent or higher quality, provided that the Organiser or Retailer is able to propose it to the consumer. If the trip offered is of lower quality, the organiser or retailer must reimburse the consumer, where appropriate, depending on the amounts already paid, the difference in price, in accordance with the contract.
d) In the above cases, the organiser and the retailer will be responsible for the payment to the consumer of the compensation that, if applicable, corresponds to non-compliance with the contract, which will be 5% of the total price of the contracted trip, if the aforementioned non-compliance occurs between two months and fifteen days immediately prior to the date the trip is scheduled to take place; 10% if it occurs between fifteen days and three days before, and 25% in the event that the aforementioned non-compliance occurs within the previous forty-eight hours.
e) There shall be no obligation to compensate in the following cases:
1. When the cancellation is due to the fact that the number of people registered for the package holiday is less than the number required and the consumer is notified in writing before the date set for this purpose in the contract, which shall be at least 10 days before the scheduled date of commencement of the holiday.
2. When the cancellation of the trip, except in cases of overbooking, is due to reasons of force majeure, these being understood to be circumstances beyond the control of the person who invokes them, abnormal and unforeseeable, the consequences of which could not have been avoided, even if they had acted with due diligence.
f) In the event that, after the departure of the trip, the organiser does not provide or proves that it cannot provide an important part of the services foreseen in the contract, it will adopt the appropriate solutions for the continuation of the organised trip, without any additional cost to the consumer, and, if necessary, will pay the consumer the amount of the differences between the services foreseen and those provided. If the consumer continues the journey with the solutions provided by the organiser, it is considered that he/she tacitly accepts the aforementioned proposals.

7. CONSUMER OBLIGATION TO COMMUNICATE ANY BREACH IN THE EXECUTION OF THE CONTRACT.

The consumer is obliged to communicate any breach in the execution of the contract (preferibly “in situ”) to the representative of the organizer at the destination, as stated in the travel documents, or, otherwise, as soon as possible (in writing or in any other form in which there is evidence), to the organizer or retailer and, if necessary, to the service provider concerned. If the solutions proposed are not satisfactory to the consumer, the consumer will have a period of thirty days, counting from the day the trip ends, to complain to the Retail Agency, or to the Organizer through the latter. The hotels do not accept claims once the property has been abandoned, for which reason the user and the consumer are advised to communicate in writing to the property any incompliment or deficient performance in situ, before checking out.

8. PRESCRIPTION OF ACTIONS.

Notwithstanding the provisions of the preceding section, the statute of limitations for actions arising from the rights recognized in the revised text of the General Law for the Defense of Consumers and Users and other complementary laws will be two years, as established in Article 164 of Royal Legislative Decree 1/2007.

9. RESPONSIBILITY

9.1 General. The Organizing Travel Agency and the Retailer selling the combined trip shall be jointly liable to the consumer according to their respective roles in managing the combined trip, ensuring the correct fulfillment of the contractual obligations, whether these are carried out by themselves or by other service providers. This liability is without prejudice to the organizers' and retailers' right to take recourse against such service providers. The organizer declares that it assumes the functions of organizing and executing the combined trip. The organizers and retailers are liable for damages suffered by the consumer as a result of non-performance or poor performance of the contract. This liability shall cease in the following circumstances:
1. If the defects in the performance of the contract are attributable to the consumer.
2. If the defects are attributable to a third party unrelated to the provision of services outlined in the contract and are unpredictable or unavoidable.
3. If the defects are due to force majeure, understood as circumstances beyond the control of the person invoking them, which are abnormal and unpredictable, and whose consequences could not have been avoided despite acting with due diligence.
4. If the defects are due to an event that the retailer or, where appropriate, the organizer, could not foresee or overcome despite exercising all necessary diligence. However, in cases where liability is excluded for reasons mentioned in points 2, 3, and 4, the organizer and retailer who are parties to the combined trip contract must provide the necessary assistance to the consumer in difficulty.
9.2 Limits on Compensation for Damages. Regarding the limit on compensation for damages resulting from non-performance or poor performance of services included in the combined trip, the provisions of the applicable current regulations must be followed. For non-physical damages, these must always be proven by the consumer. Under no circumstances will the Agency be responsible for expenses related to accommodation, meals, transportation, delays in departures or returns, or other costs arising from force majeure.
9.3 Responsibility of Airlines. The passenger holding the corresponding air ticket may directly demand the airline to fulfill its obligations in cases of overbooking, serious delays, loss of luggage, etc., in accordance with the applicable European regulations.

10. DELIMITATION OF THE SERVICES INCLUDED IN THE PACKAGE TOUR

10.1. Flights. Airport Check-in. For flights, passengers must check in at the airport at least one and a half hours before the official departure time. In any case, travelers must strictly follow the specific recommendations indicated in the travel documents provided at the time of signing the contract. For independently booked flight services, it is recommended that the client reconfirms the flight departure times 48 hours in advance. Unless otherwise specified in the contract, tickets will be issued in electronic format. A direct air route will always be considered as such when the ticket consists of a single flight coupon, regardless of whether the flight makes a technical stop.
10.2. Hotels.
10.2.1. General. The quality and content of hotel services will be determined by the official tourism category assigned by the competent authority of the country. If no such classification exists, the hotel category is determined by a star rating based on common hotel industry standards regarding services and facilities, provided as a reference only. According to current regulations, which recognize only single and double rooms, with some double rooms allowing the addition of a third bed, it is understood that the use of the third bed is done with the knowledge and consent of the occupants of the room. The room will appear as a triple room in all reservation documents provided to the consumer upon paying the deposit, in the contract, and in the travel documents delivered when signing the contract. Similarly, in cases of double rooms for up to four people with two beds, this will be specified in the program or brochure offer. In some cases, cribs may be provided upon request by the client before signing the contract; unless expressly stated otherwise, cribs are not included in the price. The standard check-in and check-out times at hotels will determine the first and last service the user will receive. Generally, unless otherwise agreed, hotel rooms will be available from 3:00 p.m. on the day of arrival and must be vacated before 11:00 p.m. on the day of departure. If the contracted service does not include the permanent assistance of a guide and the user anticipates arriving at the hotel or apartment outside the specified dates or times, they must notify the Organizing Agency or the hotel/apartment as soon as possible to avoid misunderstandings. Clients should also check with the agency at the time of booking about the possibility of bringing pets, as hotels and apartments generally do not accept them unless explicitly mentioned in the contract. Hotel accommodation will be considered provided if the room is available to the client for the corresponding night, even if check-in is delayed due to the itinerary of the package tour.
10.2.2. Additional Services. For flights arriving at the destination after 12:00 p.m., the first service included at the hotel, if specified in the program/brochure, will be dinner. For flights arriving after 7:00 p.m., the first service will be accommodation. In some cases, early transfers to or from the airport may prevent the use of breakfast, lunch, or dinner services on the day of the transfer, which will not entitle the client to any refund.
10.2.3. Complementary Services. When users request additional services (e.g., sea-view rooms) that the Organizing Agency cannot confirm before the trip begins, the user may choose to cancel the requested service or keep the request in case it can be provided later. If the parties have agreed on advance payment for additional services that cannot be provided, the amount paid will be refunded by the Retail Agency immediately upon the traveler’s return. 10.3. Special Economic Conditions for Children.
Given the varying treatment applied to children based on age, service provider, and travel date, it is recommended to always check the scope of any special conditions available. These details will be specifically outlined in the contract or travel documentation. Generally, accommodation discounts for children apply when they share a room with two adults. For travel and stays abroad, the specific information provided for each case and the terms outlined in the contract or travel documents will apply.

11. PASSPORTS, VISAS, AND DOCUMENTATION

All users, without exception (including minors), must carry the corresponding personal and family documentation, whether it is a passport or national ID (D.N.I.), according to the laws of the country or countries being visited. It is the traveler’s responsibility to obtain visas, passports, vaccination certificates, and any other required documents when the trip requires them. If a visa application is rejected by the authorities for reasons specific to the user, or if entry to a country is denied due to failure to meet the required conditions, missing documentation, or not carrying the necessary documents, the Organizing Agency declines all responsibility for such incidents. In these cases, any expenses incurred will be the sole responsibility of the traveler, and the conditions and rules established for voluntary cancellation of services will apply. Additionally, all travelers, especially those who do not hold Spanish nationality, are reminded to ensure before starting their journey that they meet all applicable visa requirements for all countries they plan to visit. Minors under the age of 18 must carry a written authorization signed by their parents or guardians, as it may be requested by authorities at any time. In the event of the loss of travel documents by the client, which results in the loss of services, the Organizing Agency will not be responsible for any expenses related to rebooking or reissuing the lost documents.

12. ARBITRATION CLAUSE.

The organizer expressly declares its waiver of submitting to transport arbitration tribunals for any matter arising from the existence of this contract.

13. INFORMATION THAT THE RETAIL AGENCY MUST PROVIDE TO THE CONSUMER.

The consumer is informed that, at the time of entering into the contract, they must receive from the Retail Agency the pertinent information regarding the specific documentation required for the chosen trip, as well as advice on the optional subscription of an insurance policy covering cancellation expenses and/or an assistance insurance covering repatriation expenses in case of accident, illness, or death, together with a series of other optional coverages; and information on the probable risks inherent to the destination and the contracted trip, in compliance with the General Law for the Defense of Consumers and Users. For this purpose, however, it is recommended that the consumer contact the Ministry of Foreign Affairs of their country of origin, whose information office provides specific recommendations according to the destination by Internet or by any other means. The Retail Agency will also provide the consumer with a copy of these General Conditions for inclusion in the contract, along with the consumer’s express adhesion and acceptance.

14. ADDITIONAL INFORMATION

14.1. Luggage. In general, regarding land transportation, it is understood that the user's luggage and other personal belongings are kept with them, regardless of which part of the vehicle they are placed in, and that they are transported at the user's own risk and expense. Users are advised to be present during all loading and unloading of their luggage. Regarding air, rail, maritime, or river transportation of luggage, the conditions of the respective transport companies apply, and the travel ticket is the binding document between the aforementioned companies and the passenger. In the event of any damage or loss, the consumer must immediately file a claim with the transport company. The Organizing Agency commits to providing appropriate assistance to clients who may be affected by any such circumstances. We recommend that users and consumers consult with the airline regarding the permitted luggage allowance, as this may differ from one airline to another.
14.2. The photos and maps reproduced in the catalogue are intended solely to provide consumers with general, orientative information. In the event that any modifications occur at the establishments, this cannot be considered as misleading advertising by the Organizing Agency.
14.3. The Organizing Agency is not responsible for changes in the management or direction of the hotels listed in the catalogue after its publication, nor for the repercussions and/or consequent changes (such as changes in name, services, establishment rating, partial closure of facilities, etc.), which will, in any case, be communicated promptly to the user.

15. PERSONAL DATA PROCESSING

By accepting these general conditions and signing the package tour contract, you consent to the personal data you provide being incorporated into an automated file of personal data, for which ROYAL IBERIA S.L. is responsible. The company's registered office is located at Plaça Carles III 24 baixos, CP 43540, Sant Carles de la Ràpita (Catalunya, Spain). The purposes of this file are to properly manage the reservation and the provision of the contracted services, as well as the international transfer of this data to organizing companies and service providers associated with the aforementioned services, and to send you information about products, services, offers, and promotions related both to the program and to activities connected to Royal Iberia SL in the fields of tourism, hospitality, catering, and travel. Your data will be transferred exclusively to third parties who are necessary for the provision of services related to the purpose of the contracted trip and for purposes identical to those stated above, all of which are subject to the duty of confidentiality and the application of the security measures required by current regulations. You may exercise your rights or object to the processing of your data by sending a written request accompanied by a copy of your current National Identity Document or passport to the following address: Royal Iberia SL, Attn: Address Plaça Carles III 24 baixos, CP 43540 Sant Carles de la Ràpita (Catalunya, Spain) or by email: events@royaliberia.cat Subject: LOPD

16. INSURANCES.

Since the trips do not include insurance coverage, we recommend that the user and consumer, either through the Retail Agency or by contacting us directly, obtain the appropriate information regarding the various optional insurance policies that will allow you to cover the main guarantees of your trip—such as cancellation, claims, etc. PACKAGE TOUR CONTRACT Agency, Royal Iberia SL, acting as Organizer, with registered office at Plaça Carles III 24 baixos, CP 43540 Sant Carles de la Ràpita (Catalonia, Spain), with CIF B-55533319 and License Title GC002117, and Mr./Ms. __________________________________________________, with address at __________________________________________________, Street: ___________________________________________, Postal Code: __________; Country: _____________________, Tel.: _____________________, National ID/Passport No. __________, in the capacity of Principal Contractor, on his/her own behalf and, where applicable, as the expressly designated verbal agent for this act, as attested by ___________________________________________________________________ ___________________________________________________________________ (name and surnames of the other travelers represented), Trip sold through the Retail Agency __________________________________________________, with registered office at __________________________________________________, Street: ___________________________________________, Postal Code: __________; Tel.: _____________________, License Title _________________________. In ________________, on ____ of ______ 20
Signed. For the Organizer: _____________________ For the Retailer: _____________________ For the Consumer / Principal Contractor: _____________________